How it worksDW

Workload Analytics

Validate whether CCU weights reflect actual workload — the data that lets leadership adjust the weighting system with evidence.

Total Interactions Logged
1203
Avg Scoring Turnaround
2.6d
submission → scored
Total Weighted CCUs
237.5
Total Actual Candidates
304
ratio 1.28 heads per CCU

Coaching Workload by Tier (weight validation)

TierWeightCandidates CoachedInteractionsAvg Min / CandidateImplied Relative Load
Tier 111867221501
Tier 20.5481921571.04
Tier 30.25602501571.04
Tier 41.2510391561.04

Implied Relative Load = tier's average coaching minutes relative to Tier 1. If it diverges from the configured weight, leadership has evidence to adjust weights in Administration (amber = divergence > 0.25).

Headcount vs Weighted CCUs by Coach

CoachActual CandidatesWeighted CCUsHeads per CCU
Angela Martin80501.60
Bernard Collins65501.30
Jordan Pratt5852.751.10
Carmen Delgado2021.50.93
Derek Okafor1510.51.43
Imani Washington15101.50
Elaine Fontenot1412.51.12
Hector Alvarez13101.30
Frank Yazzie12101.20
Grace Kim1210.251.17

The same 50 CCUs can be 50 Tier-1 candidates or 80 mixed-tier candidates — this is the core of the weighted model.